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fnork! [01 Feb 2005|09:50pm]

travlr1
yet another rant:

what is it with all these customers who install their own directv and think that they can get away with using a cable splitter? or even worse, forgetting a multi-switch? "I just hooked up one LNB to one reciever, and the other LNB to the other..." Does the word professional installation mean anything to these people? Not that some installers are much better. I had one on the phone the other day, and this guy had no IDEA what a multi-switch was.
I should have asked him, "Sir, are you a licensed directv installer? Put the people there on the phone, please... Ma'am, this guy is a fake!" But I educated the 'installer'.
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first meaningful post [31 Jan 2005|07:59pm]

travlr1
I think it's funny that they have HELLO KITTY listed as one of the available TV codes in the remote control programming sections of DORIS.

And I also have pity on the customers who hook up more than 1 reciever and have no idea what a multi-switch is.
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first post [26 Jan 2005|10:15pm]

travlr1
"Thank you for calling Directv, this is __________. May I have the name on the account please?"

If you have joined this community, you are probably familiar with this phrase. This community is all about your silly customer service and technical support experiences. Especially if you work at the DTV call center in Huntsville. Feel free to join the community and post your experiences with customers.
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